Fortis Distribution Technical Expertise Center
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Modern technologies are rapidly evolving and require an up-to-date and high level of expertise. Our professional services in the information security area and process automation will help to solve any problems and achive business goals. We offer a wide range of services from audit and implementation of vendor-specific information systems to implementation of the best global practices of automation and management of information security and IT.
Expert technical support for partners and customers to configure, troubleshoot and fix problems
Provide cybersecurity consulting services, including risk assessment, security strategies, and compliance with regulatory requirements and standards
Streamlined processes of logistics for the fastest delivery from the moment of placing an order to the transfer to the customer
Demonstrations, training, and certification of partners and customers to use solutions effectively
Fortis Distribution Technical Expertise
Providing a demo for testing and setup assistance
Carring out of pilot projects
Conducting a pre-project survey, assistance in the preparation of technical specifications to select the right solutions
We solve your tasks in the most transparent way for the operational processes and business
Team of experts
Our experts are regularly certified and trained. More than 10 years of experience in identifying and solving problems, as well as experience in participating in large projects in different verticals of the economy
Partnerships in industry alliances
Fortis Distribution experts participate in joint projects with software and hardware developers to provide integrated multivendor solutions
Quick-reaction
Long-term cooperation with leading vendors ensures rapid escalation of complex issues to the highest level of vendor technical support (Level 3) with instant incident resolution and hotfix releases
Tech support
Provide a high level of service to our customers, including timely and rapid response to business needs
We provide direct interaction with vendors as a mandatory part of the warranty support process
We guarantee quick replacement of disabled equipment
How to make an application to the tech support:
Contact the technical support team
Your company and corporate email address must be registered with Fortis Distribution Tech Support to receive an application
Write the problem in the subject line
Create a separate ticket for each issue
Describe the issue in detail
Include as much information as possible in your description: version, serial number, updates installed, location of installation/operation, etc. Only a detailed description of the problem will help resolve the issue as soon as possible
Project completion & Technical support
Successful project implementation, completion of all customer tasks and further technical support.